1. Enclose one envelope to fit the size of a postcard.
2. The color of the product may look different depending on the monitor environment.
3. If there is a problem with the product you received, you can return, exchange, or refund if you contact us by e-mail or Q&A bulletin board within 7 days of receipt.
Returns, exchanges, or refunds may be difficult if returned without prior submission through e-mail or the Q&A bulletin board.
- When sending an e-mail, attach the following information for a quick and accurate response and action.
: Buyer, product order date, order number, reason for request and choice of countermeasures (select one of return / refund / exchange)
- Problems: Product damage (wrinkled, wet, torn, cracked, etc.) / omission of ordered product / product with printing problem, incorrect delivery, etc.
4. Because we order products in small quantities, it is difficult to inform you of the exact restocking schedule of out of stock products.
5. Before you purchase and send a postcard from our "Pattes de Mouches", please do a thorough review to ensure that the text and image of the postcard you are sending are appropriate for the recipient. We inform you that we are not responsible for any problems caused by the text or images on the postcard.
6. All products of "Pattes de Mouches" are protected by copyright. Unauthorized copying, modification, distribution, etc. may result in legal action.
7. We will inform you of the delivery service.
- Domestic courier delivery: In the case of courier delivery, you have to pay the shipping cost of 3000 won. 500 won is added for Jeju Island and mountainous areas.
Some products may incur additional shipping charges.
You can know the delivery process through the invoice number. Delivery takes 3-7 days (excluding weekends and public holidays) from the date of delivery.
We deliver via post office or GS convenience store courier.
- Post Office EMS International Parcel: Applicable for products sent overseas.
The shipping cost varies depending on the weight, but you can know the shipping process through the shipping tracking number, and it takes 10 days or more.
*It is not possible to receive all products directly. Be sure to select the mail delivery option before purchasing.
8. (Excluding weekends and public holidays) If the shipment is delayed due to unavoidable problems, we will suggest several options via e-mail. Please reply to e-mail after deciding whether to cancel the order or request delivery on a delayed date.
9. We will inform you about the product shipping package.Due to the nature of the product, it is packaged using a certain amount of plastic due to problems such as wrinkling, wetness, and contamination.We will continue to strive to find ways to change for the environment.
10. Currently, it is difficult to provide guidance by phone or landline.Contact us via email or the bulletin board on our site.We will reply you as soon as possible.