1. Enclose one envelope according to the size of the postcard.
2. The color of the product may look different depending on the monitor environment.
3. If there is a problem with the product you received, you can return, exchange, or refund if you contact us by e-mail, the application form on the website, or the Q&A bulletin within 7 days from the date of receipt.
Returns, exchanges, or refunds may be difficult if you return without prior application through the method.
- A faster and more accurate response is possible by attaching the information below:
Problem: product damage (wrinkled, wet, torn, cracked, etc.) / missing ordered product / defective product, wrong delivery, etc.
- In the case of a simple change of mind, refunds and exchanges are not possible when the product is opened. Also, you will have to pay for the shipping cost at your own expense.
4. Because we order products in small quantities, it is difficult to inform you of the exact restocking schedule of out of stock products.
5. Before you purchase and send a postcard from our "Pattes de Mouches", please do a thorough review to ensure that the text and image of the postcard you are sending are appropriate for the recipient. We inform you that we are not responsible for any problems caused by the text or images on the postcard.
6. All products of "Pattes de Mouches" are protected by copyright. Unauthorized copying, modification, distribution, etc. may result in legal action.
CS Center Mail:
We will inform you about the shipping package of the product.
Due to the nature of the product, it is packaged using plastic to some extent due to problems such as wrinkling, wetness, and contamination.
We will continue to make efforts to find ways to change for the environment.
1. We will inform you of the delivery service.
- Domestic courier delivery: In the case of courier delivery, you have to pay the shipping cost of 2,500 won. 500 won is added for Jeju Island and mountainous areas. Some products may incur additional shipping charges. You can know the delivery process through the invoice number. Delivery takes 3-7 days (excluding public holidays and public holidays) from the date of delivery. We deliver via post office or GS convenience store courier.
- Post Office EMS International Parcel: Applicable for products sent overseas. The shipping cost varies depending on the weight, but you can know the shipping process through the shipping tracking number, and it takes 10 days or more.
*It is not possible to receive all products directly. Be sure to select the mail delivery option before purchasing.
2. Products will be shipped out within 2-3 days after payment. (Excluding weekends and public holidays) If the shipment is delayed due to unavoidable problems, we will suggest several options via e-mail. Please reply to e-mail after deciding whether to cancel the order or request delivery on a delayed date.
Information on how to contact
Currently, it is difficult to guide you by phone or landline.
Please contact us via email or the bulletin board on our site.
We will reply you as soon as possible.
We welcome business-related proposals, such as various collaborations, pop-up stores, and product offerings where we can understand the brand identity and work together.
Please send an email to firstname.lastname@example.org and we will reply after sufficient review